Refund Policy
Find out how all the steps of creating your website go from purchase to completion of all work
Last Updated: 28.11.2023
Refund Policy for Neetrino.com
Introduction
At Neetrino, we are committed to the highest level of customer satisfaction. We understand that sometimes our services may not meet your expectations. In such cases, we offer the following refund policy.
Refund Terms
- Refund Before Work Commences: If the order is canceled before the commencement of work, we are ready to refund the full cost of the service.
- Partial Refund: If work has already started but is not completed, the client is entitled to a partial refund. The refund amount will be calculated based on the volume of work completed.
- Refund After Completion of Work: Refunds after the completion of work are not provided, except in cases where the service does not meet the described quality standards.
- Exceptions: Refunds do not apply to additional services that have already been purchased and activated, such as SEO packages, advanced payment gateways, etc.
Refund Process
- Refund Request: A refund request must be sent via email to [email protected] within 30 days from the date of purchase.
- Condition Verification: Our team will conduct a review to determine if the refund request meets the established conditions.
- Refund Processing: In case of approval, the refund will be processed within 7 working days from the date of approval.
Contact Information
For any questions related to the refund policy, please contact us via email at [email protected] or by phone at +374 343 000.
At Neetrino, we value each of our clients and are committed to providing high-quality services. Our goal is your success and satisfaction.